Order Cancellation Policy
This policy applies to orders placed through Jardinic (hereinafter referred to as “we” or “us”) via our online store.
1. Eligibility for Order Cancellation
You may request to cancel your order before the package is shipped.
Once the order has entered the shipping process or has been delivered, cancellation may no longer be available.
If this occurs, you may still request support under our return and exchange policy.
2. How to Request Cancellation
To cancel an order, please follow the steps below:
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Contact our customer support team by email or phone and provide your order number, proof of payment, and any related details;
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We will review your request as quickly as possible and notify you of the outcome. If approved, we will proceed with the refund arrangements and update you accordingly.
3. Refund Information
Once your cancellation request is confirmed, we will initiate the refund within 1–3 business days.
Refunds will be issued back to the original payment method used at checkout (e.g., bank card, Visa, MasterCard).
4. Contact Us
To request a cancellation or ask questions about this policy, please reach us via the contact details below:
Address: 1235 Hartsdale Dr Apt 205, Dallas, TX 75211, US
Phone: +1 (325) 208-2230
Email: client@jardinic.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)