Refund Policy

 

This policy applies to all orders placed with Jardinic (hereinafter referred to as “we” or “us”) through our online store.

1. Valid Period for Returns & Exchanges

Return or exchange requests may be submitted within 45 days from the date of receipt.

2. Conditions for Returns & Exchanges

You may request a return or exchange under the following circumstances:

1. Visible defects or issues with the product’s appearance;

2. Product quality concerns;

3. Noticeable odor, severe color discrepancy, or other issues affecting use;

4. Items received do not match the placed order;

5. Change of mind within the valid period.

3. Return & Exchange Procedure

The procedure for both return and exchange requests is as follows:

1. Contact us by email or phone to submit your request and provide your order number, proof of purchase, reason for return or exchange, and supporting photos or videos;

2. Our service team will review the request and notify you through your contact details if approved, along with the return address;

3. Send the product back to the address provided below and retain your shipping receipt;

4. Once we receive the item, we will inspect it to verify the reported issue:

   • For returns, we will process the refund within 1–3 business days to the original payment method;

   • For exchanges, we will arrange shipment of the replacement item within 1–3 business days after inspection is completed.

4. Cost Rules

1. If the return or exchange is due to appearance issues, quality issues, odor, severe color variance, or incorrect product received, shipping costs will be covered by us;

2. For change-of-mind returns or exchanges, return shipping fees are your responsibility.

5. Disclaimer

The transit of returned items may be affected by logistics handling or delivery conditions.
If delays, loss, or damage occur during the return process, please contact us so we can assist in resolution.

6. Return Label

A return label is included with each parcel to support the return process.

7. Contact Us

For any return, exchange, or general inquiry, please reach us using the following details:

Address: 1235 Hartsdale Dr Apt 205, Dallas, TX 75211, US
Phone: +1 (325) 208-2230
Email: client@jardinic.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)