Refund Policy
This return and exchange policy applies to products purchased through the online store Jardinic (hereinafter referred to as "we" or "us").
1. Return And Exchange Period
Returns and exchanges may be requested within 45 days after the product has been received.
2. Return And Exchange Conditions
- Product appearance issues
- Product quality problems
- Product odor or serious color difference
- Item not as described
- Return or exchange without reason
3. Return And Exchange Process
1. Contact us via email or phone to request a return or exchange, and provide the order number, payment proof, reason for return or exchange, and relevant photos or videos.
2. Our support team will review your request. If approved, we will notify you through your contact information and provide the return address.
Return Address: 1235 Hartsdale Dr Apt 205, Dallas, TX 75211, US
3. You need to send the product back to the designated return address and wait for us to receive the returned item.
4. After receiving the product, we will inspect whether it matches the reported condition. If the inspection is approved, a refund will be processed for return requests, and replacement items will be shipped within 2-3 business days for exchange requests.
For more information about refunds, please refer to the refund policy.
4. Refund Instructions
After the return is confirmed, we will process the refund within 3 to 5 business days. The refund will be issued to the original payment method, such as a bank card, Visa card, or MasterCard. If the refund is overdue, please contact us for assistance.
5. Fee Rules
1. If the return or exchange is caused by product appearance issues, quality problems, odor, serious color difference, or item not as described, the shipping cost will be borne by us.
2. Shipping costs resulting from returns or exchanges without reason will be borne by you.
6. Responsibility Statement
Please ensure returned products are properly packaged and sent according to the return instructions provided by us. Damage or loss caused by improper packaging during return shipping may affect the return or exchange process.
7. Return Label
A return label is included in every package to facilitate returns when needed.
8. Contact Us
Address: 1235 Hartsdale Dr Apt 205, Dallas, TX 75211, US
Phone: +1 (325) 208-2230
Email: client@jardinic.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
This return and exchange policy takes effect upon publication and applies to all orders placed through the online store.