Terms of Service

 

This service policy applies to the website access, product browsing, order processing, and related services provided through the online store Jardinic (hereinafter referred to as "we" or "us").

1. Introduction And Scope

This policy describes the general rules that apply when you access and use the online store services.

By using the website or placing an order, you agree to comply with this service policy.

2. User Accounts And Website Responsibility

You are responsible for ensuring that the information you provide is accurate and complete, and for maintaining the security of your account activities.

We maintain the normal operation and security of the website and take reasonable measures to ensure platform stability, but we cannot guarantee uninterrupted access due to technical issues or unforeseen circumstances.

3. Products, Inventory, And Pricing Rights

Product descriptions, inventory availability, and pricing may be updated based on operational needs.

If inaccurate information occurs due to system errors or inventory changes, we reserve the right to correct the information or cancel the order and notify you accordingly.

4. Orders And Payment

Once an order is placed, it enters the processing stage.

Before order confirmation, we may verify order details when necessary to ensure transaction accuracy and security.

5. Shipping Policy

We provide delivery services across Australia. Orders of 79.99 AUD or more qualify for free shipping, while orders below this amount are charged a flat shipping fee of 6.99 AUD.

Order processing time is 2-3 business days, and the estimated transit time after shipment is 7-10 business days.

For more information, please visit: Shipping Policy

6. Order Cancellation Policy

Orders may be canceled before they enter the shipping process.

To request cancellation, please contact customer support and provide your order number and related information.

After cancellation confirmation, refunds will be processed within 3-5 business days and returned to the original payment method.

For more information, please visit: Cancellation Policy

7. Return And Exchange Policy

Returns and exchanges may be requested within 45 days after delivery.

Eligible situations include product appearance issues, quality problems, serious color differences, odor issues, item not as described, or returns without reason.

Please contact customer support and provide order details and supporting materials when requesting a return or exchange.

Approved returns will be refunded within 3-5 business days to the original payment method, and approved exchanges will be shipped within 2-3 business days.

For more information, please visit: Return And Exchange Policy

8. Disputes And Applicable Law

If any dispute arises from the use of services, both parties should first attempt to resolve the matter through communication.

Unresolved matters will be handled in accordance with applicable consumer protection and data protection requirements.

9. Privacy And Data Protection

We value the protection of personal information and handle data in accordance with our privacy policy.

For more information, please visit: Privacy Policy

10. Intellectual Property

All website content, including text, images, layout design, and visual elements, belongs to us or is used with permission.

Unauthorized copying, distribution, or use is not permitted.

11. Limitation Of Liability

To the extent permitted, we are not responsible for indirect losses caused by website interruptions, information errors, or unforeseen circumstances.

This clause does not affect basic consumer rights under applicable regulations.

12. Changes To Service Terms

We may update this service policy when necessary for operational reasons.

Updated terms take effect once published on the website.

13. Contact Information

Address: 1235 Hartsdale Dr Apt 205, Dallas, TX 75211, US
Phone: +1 (325) 208-2230
Email: client@jardinic.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)