Terms of Service

 

This policy applies to the use of Jardinic (hereinafter referred to as “we” or “us”) and all services offered through our online store.

1. Introduction and Scope

This policy governs your browsing, ordering, communication, and use of services on our website.
By accessing or using our site, you acknowledge and accept the terms outlined in this policy.

2. User Accounts and Website Responsibility

Users are responsible for ensuring all account information is accurate and updated as needed.
Login credentials should be securely maintained, and all activity under an account is the responsibility of that account holder.
We endeavor to maintain stable website performance, though temporary interruptions may occur due to updates, maintenance, or circumstances beyond our control.

3. Products, Stock Availability, and Price Accuracy

We will make every effort to ensure product listings, pricing, and stock levels remain accurate.
In the event of pricing errors, listing inaccuracies, or inventory changes, we reserve the right to update, modify, or cancel orders.
Any adjustments will be clearly communicated before checkout.

4. Orders and Payment

Orders enter processing upon successful payment.
Before submitting an order, users must confirm product selections, quantities, delivery details, and relevant contact information.
We may cancel or decline an order due to errors, insufficient stock, or other reasonable grounds.

5. Shipping Policy

We ship within Australia.
Orders valued at 79.99AUD and above qualify for free shipping.
Orders below this amount incur a 6.99AUD delivery fee.
Order processing typically occurs within 1–3 business days, and estimated transit time is 6–10 business days.
For full details, please refer to: Shipping Policy

6. Order Cancellation Policy

Cancellation requests may be made before shipment.
Please contact customer support by email or phone and provide your order number and relevant information.
Upon approval, we will initiate the refund within 1–3 business days, issued back to the original payment method.
For full details, please refer to: Order Cancellation Policy

7. Return & Exchange Policy

You may request a return or exchange within 45 days of receipt if the product is faulty, damaged, inconsistent with its description, or otherwise eligible.
Contact customer support by email or phone with your order details.
Refunds will be processed within 1–3 business days once the return is confirmed, and exchanges will be shipped after the returned item is received.
For full details, please refer to: Return & Exchange Policy

8. Disputes and Governing Terms

Any disputes arising from website use or orders will be interpreted and resolved under applicable rules.
We encourage resolution through direct communication first, and where needed, matters will proceed according to required channels.

9. Privacy and Data Protection

We respect and safeguard user information and manage data strictly in line with our privacy commitments.
For full details, please see our Privacy Policy.

10. Intellectual Property

All text, imagery, layout, and presented materials on the site are protected content.
Users may not copy, reuse, or distribute content for commercial purposes without authorization.

11. Limitation of Liability

We strive to present accurate information and provide uninterrupted service.
We are not liable for delays, disruptions, or losses arising from technical failures, logistics disruptions, or other events outside reasonable control.

12. Modifications to Terms

We may update, amend, or revise this policy as needed.
Changes take effect once published on the website.
Users are encouraged to review policies periodically to remain informed.

13. Contact Information

For assistance, inquiries, or service requests, please contact us at:

Address: 1235 Hartsdale Dr Apt 205, Dallas, TX 75211, US
Phone: +1 (325) 208-2230
Email: client@jardinic.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)